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Domain Name Services

As a Nominet Registrar, we offer UK domain name registration and management services to a very small number of clients by invitation only. As such, we do not offer any registration services directly to the public.

For a full list of Nominet Registrars who do offer UK domain registration services to the public please visit: https://www.nominet.uk/domain-support/

Nominet's terms and conditions for registering a domain name can be found here: https://www.nominet.uk/uk-domains/policies/policies-rules/

Prices

We charge a nominal fee to private clients of £5 a year for domain name registration and domain name renewal. UK domain names can be registered and renewed for 1-10 years. Renewal notices are sent out not more than 30 days before the renewal date. Reminders will also be sent at regular intervals.

Should you wish to move a domain name or names to another registrar, you are free to do so at any time and without charge. To request this please email us at domains@letterboxdelivery.co.uk.

We do not offer any hosting or related services.

Service

If you are one of our private clients, we aim to offer the highest level of service to you.

We offer all customer and technical support by email, five days a week, and aim to respond to all enquiries within 48 hours. Nominet requires all Registrars to respond to customer service enquiries within five days.

Our contact email address is: domains@letterboxdelivery.co.uk

You can also write to us at:

Letterbox Delivery Ltd
76 Attleborough Road
Nuneaton
Warwickshire
CV11 4JJ

Our Nominet TAG that is used for our clients is LBDNET

Complaints

If you are a private client and are unhappy with any aspect of the service that we provide as a Registrar, please contact us immediately by email at domains@letterboxdelivery.co.uk

When we receive your complaint we will acknowledge it within five working days and will then fully investigate your complaint and aim to respond within 10 working days.

If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.

If you believe we have not complied with our responsibilities as set out in Nominet's Registrar Agreement, you can complain directly to Nominet: https://www.nominet.uk/go/terms

Abuse

If you believe a domain name held on the LBDNET tag is being used in an abusive way, please contact us immediately by email at domains@letterboxdelivery.co.uk